Customer Testimonials

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DealerRater Feb 2, 2023

Paul, Josh and Nabil went above and beyond to help me get in a better situation!

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Cars Feb 1, 2023

Alexandria Churchill, the vehicle Xchange coordinator, made everything about ending my lease to purchase my vehicle extremely easy. I just went to her office to ask her a question and she gave me several options, including turning in the vehicle, selling the vehicle back to Mazda, or purchasing it . Paul Ferrarese arranged financing at an interest rate and length of the loan that was affordable for my needs. Mazda will take care of paying off the lease, transferring the tags, license plate, etc. I am very happy with my experience. That is why I am purchasing my 4th Mazda.

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DealerRater Jan 30, 2023

Rick Cecil is one of the best Sales Consultant I’ve ever had the please of working with.

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DealerRater Jan 29, 2023

I had an excellent experience even though I lived out of state and did all my purchase over the phone which was so transparent. Paul and Sara were Awesome!!!!

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DealerRater Jan 28, 2023

This is one of the most professional dealerships I have ever been to. I was treated with the southern hospitality from beginning and beyond. What a wonderful experience leasing my new car. Thomas and Paul really made me feel like I was family.

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DealerRater Jan 28, 2023

Great service! I was made to feel like a valued customer. Comfortable waiting area too.

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DealerRater Jan 27, 2023

I Brought my car in for service, very efficient, went over everything in detail. Comfortable waiting area

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DealerRater Jan 27, 2023

I Feel Stevenson-Hendrick Mazda Does an Excellent Job. They took a Video of my Miata while it was in the Service Bay and Also Told Me How My Vehicle Was In All of Its Components. I Have Never Had A Dealership Di That Before.

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DealerRater Jan 26, 2023

The team was very professional and friendly. Royce stayed with me to make sure I knew how to find everything in the New CX50. Paul did a good job to make things workout so I could purchase the New CX50 and Tracy did worked the deal so I was satisfied. Thanks to everyone.

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DealerRater Jan 26, 2023

The staff was unbelievable and went above and beyond to make our purchase pleasant and painless.

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DealerRater Jan 23, 2023

Had such an amazing experience. If you need a new car come see Nabil! He helped me a lot with this process!

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DealerRater Jan 23, 2023

Everyone at Dealership was amazing. Nabil, Tracy and Paul all made the buying experience easy and fun. We love our new Mazda CX5 Turbo.

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Cars Jan 21, 2023

I would like to thank Royce, Brian, and Trey for their service. They were very professional and respective. In 2017, I purchased a new 2017 Mazda 6 from the same dealership, but the staff then was the complete opposite of them. They were money grabber. My 2017 Mazda 6 was good car and was total lost this past October because a Columbus County NC truck ran a Red light and hit me. If that 2017 staff was still there, I would have never purchased a new 2022 Mazda 3 from this dealership. Thanks to the new 2022 staff, I'm satisfied with the purchase and don't feel that ...

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Cars Jan 21, 2023

The easiest vehicle buying experience ever. Tracy and her staff made buying our 2023 Mazda CX-50 seamless and effortless, not what you would expect in any vehicle buying experience. Friendly, courteous and helpful.

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DealerRater Jan 21, 2023

The service department was accommodating to my needs. The staff were pleasant to deal with.

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DealerRater Jan 20, 2023

Excellent customer service! Nick is very personable and knowledgeable. Prices seem to be fair and reasonable.

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DealerRater Jan 19, 2023

Great buying experience, I would definitely recommend to other buyers. Everyone was professional and very knowledgeable.

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DealerRater Jan 19, 2023

Always courteous! Always informative! Always patient! Always friendly! The customer waiting area is clean and thoughtfully planned out...thank you Mazda for another great experience!

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DealerRater Jan 19, 2023

Bryce Barnes and Paul Ferrarese both went above and beyond to make sure we had an unbelievable deal and an overall great experience.

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DealerRater Jan 19, 2023

We had the pleasure of working with Bryce Barnes and Paul Ferrarese and they a dynamic duo!

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DealerRater Jan 17, 2023

The team did a wonderful job with my service. Scheduling via the online tool was easy and convenient and the service was on-time and everyone was very helpful.

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DealerRater Jan 17, 2023

Very clean and the staff is so friendly. Great accommodations, and not pushy. Always appreciated!

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DealerRater Jan 17, 2023

Super friendly and knowledgeable staff. Got everything done I asked for in a timely manner while I waited in their waiting area. Free coffee, water and doughnuts. Great place for service on your Mazda!

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DealerRater Jan 16, 2023

Thomas was exceptional, he has his customers best interests at heart and was extremely knowledgeable.

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DealerRater Jan 16, 2023

The service department is friendly, efficient and adept at dealing with whatever car issue I’m dealing with during my visits. I highly recommend.

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DealerRater Jan 16, 2023

My husband and I are very pleased with our experience from start to finish and will highly recommend your company.

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Cars Jan 14, 2023

I have just bought a 2019 Ford 150. Nick Virgilio went above and beyond to help me make sure I got the correct truck. He was very knowledgeable and went out of his way to answer all questions. I highly recommend Stevenson Hendrick Mazda of Wilmington.

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Cars Jan 7, 2023

Came in to see some sedans with Josh, the internet sales manager. I worked with Leah and found a 2016 Accord on their holding lot. The process was super simple and I found a vehicle I love! Logan made all the paperwork easy and TJ was great in financing. This was my first dealership experience and it was so easy. Thank you so much for everything.

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DealerRater Jan 7, 2023

Came in to see some sedans with Josh, the internet sales manager. I worked with Leah and found a 2016 Accord on their holding lot. The process was super simple and I found a vehicle I love! Logan made all the paperwork easy and TJ was great in financing. This was my first dealership experience and it was so easy. Thank you so much for everything.

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Cars Jan 2, 2023

My car dies twice in one day, on Christmas Eve no less. Kyle was great, made sure I had a ride to and from the dealership and took care to make sure I was well informed about the repairs needed on my vehicle. Replaced my battery and fill my oil level; Be was extremely easy to work width. Thanks Kyle!

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Cars Dec 30, 2022

Easiest car buying experience I've ever had! Took a total of perhaps one hour (all over the phone) and they delivered the car the next day! I couldn't be happier from start to finish and would 10/10 recommend them to anyone looking for a car!

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Cars Dec 29, 2022

Great experience as always. Have had my cars serviced regularly with them for over a decade now. Here?s to the next many years thanks to all.

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Cars Dec 29, 2022

I recommend this dealership! The Service department was Curtious and worked with my schedule to get me into the dealership quickly. I had lost my digital key and Kyle helped me with a replacement that was provided the same day within a reasonable amount of time. The waiting area was spacious and clean with several amenities that allowed me to stay occupied and entertained while I waited. Thanks so much Kyle and the service department for all your help!

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Cars Dec 29, 2022

We had an excellent experience working with Rick Cecil and Paul in finance. We originally arrived wanting to test drive a CX-50. Rick had the car ready to go. Then a beautiful blue CX-5 caught my eye. After a test drive, we were sold! Reasonable and respectful discussion with Paul over the leasing deal and final pricing resulted in us purchasing the car and driving it home today! Rick and Paul both made this an experience that would cause us to recommend your dealership to our friends. We actually had fun and I drove away in the car I wanted! ...

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DealerRater Dec 28, 2022

Service and sales department are the best I've worked with. Both departments are always courteous, friendly and never pushy. They always have the customers best interest in mind. They are the number one car dealer in my book and the one I'll continue to use. Thanks!!

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DealerRater Dec 28, 2022

I recommend this dealership! The Service department was Curtious and worked with my schedule to get me into the dealership quickly. I had lost my digital key and Kyle helped me with a replacement that was provided the same day within a reasonable amount of time. The waiting area was spacious and clean with several amenities that allowed me to stay occupied and entertained while I waited. Thanks so much Kyle and the service department for all your help!

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DealerRater Dec 27, 2022

Royce, Madison, Paul,Alex,Brian YOU ALL ROCK!!! Thanks for everything going smoothly. Great job

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Cars Dec 27, 2022

I want to express my appreciation to the team at Stevenson-Hendrick Mazda of Wilmington for a pleasant stress free car buying experience. Tracy, Royce, and Paul let me proceed at my own pace over the course of a month, and no one, including TJ in finance, pressured me to purchase any add-ons that I didn?t want. Finally, Madison brought me up to speed on the many tech features of my new vehicle. Everyone was friendly and professional. Best of all, I?m loving my CX-30; it?s living up to Mazda?s reputation for providing a more enjoyable driving ...

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DealerRater Dec 26, 2022

*Thanks to KYLE PETERSON & the Whole Service Team for your Quality Service! Always a pleasure to work with this Team ! Thanks again ! See you in 5k miles:)**

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DealerRater Dec 26, 2022

I want to express my appreciation to the team at Stevenson-Hendrick Mazda of Wilmington for a pleasant and stress free car buying experience. Tracy, Royce, and Paul let me proceed at my own pace over the course of a month, and no one, including TJ in finance, pressured me to purchase any add-ons that I didn’t want. Finally, Madison brought me up to speed on the many tech features of my new vehicle. Everyone was friendly and professional. Best of all, I’m loving my CX-30; it’s living up to Mazda’s reputation for providing a more enjoyable ...

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DealerRater Dec 25, 2022

Dealership was very nice and had a good selection of trucks! Salesman was very helpful and curious !!! Great place to buy a vehicle!!!

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DealerRater Dec 23, 2022

I always take my 2014 CX-5 back to the same dealership where I bought it and have never been disappointed with their services. Trey has been taking care of me for the past several visits--one requiring a very costly repair that was covered under my warranty. The vehicle has 82,000 miles on it and is running strong. I can't imagine another to replace it.

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DealerRater Dec 22, 2022

Went to get a window fixed. Quick and excellent service at a fair price. 11/10!

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DealerRater Dec 22, 2022

Very professional team. Leah, Jarad and everyone in the service department are top notch! It has been a great experience with this dealership!

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Cars Dec 22, 2022

I preordered my Mazda 3 Carbon Hatchback from Leah this month and will be picking it up right after Christmas. She sent detailed videos of comparable vehicles while I was in Florida so I could get a good idea of the vehicle and Mazda before making my decision. It was a little nerve wracking making such a big decision from states away but Leah was able to answer any questions I had and made me feel very comfortable with the decision. I can't wait to pick up my car!

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DealerRater Dec 22, 2022

I preordered my Mazda 3 Carbon Hatchback from Leah this month and will be picking it up right after Christmas. She sent detailed videos of comparable vehicles while I was in Florida so I could get a good idea of the vehicle and Mazda before making my decision. It was a little nerve wracking making such a big decision from states away but Leah was able to answer any questions I had and made me feel very comfortable with the decision. I can't wait to pick up my car!

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DealerRater Dec 22, 2022

Very polite and helpful. Good about give information and follow up explanations. We felt with Royce and Trey both are easy to work with.

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DealerRater Dec 21, 2022

Great experience, super service! They found us a car that met our requirements at a sister dealership in GA delivered it to Wilmington the next day and we drove it home 3 days later!

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DealerRater Dec 21, 2022

All the employees were friendly and helpful. The waiting area was clean and comfortable. The public bathrooms were so clean and smelled good. Very happy with this dealership.

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DealerRater Dec 20, 2022

The Mazda of Wilmington Team made my car buying experience very painless. The car buying process was friendly, comprehensive, and streamlined at the same time. I especially enjoyed my time with Madison, their customer relations consultant. She is very knowledgeable regarding the Mazda’s infotainment system and demonstrated how to operate it’s operation in a slow, methodical delivery. I found this extra was helpful.

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Cars Dec 20, 2022

I brought my car into service and they were knowledgeable, timely and professional. Trey, Aiden, Kyle, Jeremiah and Beanz. They did a great job! Awesome experience!

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DealerRater Dec 19, 2022

Thomas was great, he was knowledgeable, friendly, and attentive without being pushy. His service will bring us back.

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DealerRater Dec 14, 2022

Stevenson-Hendrick Mazda of Wilmington was amazing. Anna, Nabil, and Paul was truly a blessing for my family. They worked extremely hard and above and beyond to get my wife into the car she wanted. They was so helpful,kind, and very knowledgeable. It was a pleasure to work with Anna, Nabil and Paul.

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DealerRater Dec 13, 2022

They worked very professional and people were kind to customers with excellent service. Strongly recommended!!

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DealerRater Dec 11, 2022

I really liked my experience and Robert Maiers was a great help in determining what vehicle I wanted and was in my price range. They are very polite

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DealerRater Dec 11, 2022

This is a drastically better service provider than Capital Mazda of Cary. Wilmington Stevenson Hendrick Mazda listens when you talk, doesn’t up-sell and use scare tactics, and doesn’t pretend things are broken when they aren’t. Considering all the negative things I’ve experienced at Capital Mazda of Cary, it may make more sense to drive 120 miles to get mazda service in Wilmington!

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DealerRater Dec 9, 2022

Stevenson-Hendricks Mazda in Wilmington is a pleasure to do business with. The building is beautiful and immaculate! The way the appointments are arranged they take you right on time and best of all they keep you posted on what they are doing to your car (even send video)! The waiting area is spacious with TV and refreshments!

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DealerRater Dec 8, 2022

Trey from service made the experience quick and seamless. I will definitely be using this location for my future vehicle needs.

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DealerRater Dec 7, 2022

At 55, I’ve had the best experience buying a car of my entire life! These guys bent over backwards to accommodate my every need — like picking me up from the airport and offering a military discount, and even staying after hours in the rain to help me get acquainted with my new used car! I can’t recommend them highly enough! I might even have to fly back to North Carolina for all future car purchases because I just feel like we’re family now!

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DealerRater Dec 6, 2022

Rick and TJ did an amazing job! Never had a better experience at a dealer! Thank you so much!!

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DealerRater Dec 6, 2022

Great friendly and knowledgeable service. They went above and beyond to get me car I wanted

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DealerRater Dec 5, 2022

The team was excellent! Courteous, respectful, efficient! The work done on my truck was great. Very, very pleased! I will highly recommend your dealership to all my Friends!

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DealerRater Dec 4, 2022

We bought a Mazda CX5. Great deal and experience! Royce, Brian and Paul were awesome to work with on our sale.

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DealerRater Dec 3, 2022

Bryce Barnes was a pleasure to work with! He was patient and worked with me for almost 6 months while I continued testing different cars. He was kind, friendly, and showed amazing professionalism. He never pressured me to buy, but continued trying to find me the perfect car. I highly recommend him and Hendrick Mazda! Paul F. worked to find me the best finance rate and made sure I was able to drive away in the car of my dreams!

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Cars Dec 3, 2022

Thomas was fantastic. He made the process easy and fun. We highly recommend Hendrick Mazda and visiting Thomas when you are looking for a new car.

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DealerRater Dec 3, 2022

I was very pleased with the service I received from the dealership parts are on order they will let me know when they're coming in but overall good experience.

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DealerRater Dec 2, 2022

Received wonderful service from this dealership. Rick is a great salesman and was very helpful throughout the whole process.

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DealerRater Dec 2, 2022

Attentive. Kind. Helpful. Listens to what you want in a vehicle and does their best to locate it if not already on lot. Professional. Reliable. Honest.

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Cars Nov 30, 2022

Our company was looking for a used car and having a horrible time. I don’t know if it was because we weren’t financing the car but it was a terrible experience until we talked to Katie, not only was she nice but she found us a nicer new car with more features for a better price than the used cars we had thought we were looking for! Like I said Katie but also Alex, Nabil actually everyone we’ve dealt with has been very helpful and I’m sorry to repeat myself but extremely nice! This wasn’t ...

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Cars Nov 29, 2022

This is the best kept secret! I have been looking for a car and I looked here for a last resort. So far so good with the customer service - everyone has been very nice, helpful, and patient. Special thanks to Paul, Royce, Alex Churchill.

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Cars Nov 29, 2022

anna was very helpful in finding us the inventory we were looking for and found us the right car for our budget and what we were looking for

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DealerRater Nov 29, 2022

Rick is amazing salesman very quick transaction very happy with everything he has done for us on our second purchase from him couldn’t be happier thanks Rick for everything

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DealerRater Nov 28, 2022

Professional and prompt service. Hendrick Mazda is the beat in the business. I will xontinue to bring my car to Hendricks.

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DealerRater Nov 28, 2022

As usual I received wonderful service from this dealer. Trey listen to what I needed to have done with my car and took care of everything for me. My wait time was spent in the lounge area set up with coffee and donuts and atelevision, along with interesting magazines to read. I'm very happy to get my car maintained at this dealership and will come back again.

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DealerRater Nov 25, 2022

Team worked seamlessly to ensure the best deal possible for my next lease and it was greatly appreciated!

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DealerRater Nov 22, 2022

Kyle Peterson at the service department was the best I have ever worked with at a dealership or at a shop!! He diagnosed the problem and gave me an honest quote and also went out of his way to have Mazda take care of something they should! He will go the extra mile for you!

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DealerRater Nov 20, 2022

Very professional and honest dealership. They kept me posted on the service being preformed, even sending me a video walk around of my car showing me filters that needed replacing and other things that didn’t. Wouldn’t take my car anywhere else.

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DealerRater Nov 20, 2022

The service department always remembers us by name and even asks how we are doing when we come in!

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DealerRater Nov 19, 2022

Had a great and very easy experience buying a vehicle! Couldn’t be more happy with my purchase. Everyone was very professional and Rick and Jared were awesome

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DealerRater Nov 19, 2022

Kyle was a big help in getting us a new tire for an unrepairable flat very expediently so we could be on our way. He kept us informed continuously about the process of finding the cause of the flat and about the cost of a replacement. We had sufficient time to make a decision concerning our best course of action. We were very comfortable while we waited and felt no pressure to accept their remedy. Confidant when we left that our vehicle is back to its standard condition.

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DealerRater Nov 19, 2022

Great experience from the time I walked in until I left. Aidan and ‘his team’ were professional, efficient, and very attentive. Aidan kept me informed during the whole process, sent me a link to my phone so I could view the work being done on my car. He made me feel like I was the most important customer at the service department the day of my visit. I will return to Hendricks Mazda, Wilmington, NC for future check-ups and repairs. Thank you Aidan and Hendricks Mazda!

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DealerRater Nov 18, 2022

Jerod and Leah were great. They were patient when asking all my questions and extremely thorough when explaining the landscape of my new Mazda. Not to mention they were kind enough to follow up after my purchase. Highly recommend Hendrick for all of your car purchases.

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DealerRater Nov 16, 2022

Very helpful and did my repair quickly. Explained everything in advance of work before and after completion. I would highly recommend! Thanks for the great experience Adrian!

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DealerRater Nov 16, 2022

I took my vehicle in for service and was very happy with the work and service department. The manager Jeremiah in the service department went above and beyond. The mechanic was excellent and thorough. I would highly recommend Wilmington Mazda !

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DealerRater Nov 15, 2022

They fixed the problem in one hour instead of the two they estimated. We are happy so far. Took it on a trip out of town with no issues

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DealerRater Nov 15, 2022

Friendly, Attentive, and they follow up! Would recommend anyone to visit them! Will buy again from them!

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DealerRater Nov 15, 2022

These guys are very good. From start to finish you feel that you are in good hands.

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DealerRater Nov 15, 2022

The service departments customer service is 5 star! Kyle Peterson is diligent in getting back to you and willing to help you in a pinch, I was in Wilmington for the weekend and had car trouble, Kyle helped me in a stressful situation and got me back in my vehicle ASAP!

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DealerRater Nov 14, 2022

Aidan did a great job with communication and being ready to help or assist in anyway with a kind smile which is rare in the work place today. Thanks for a pleasant experience and great communication and work ethic.

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DealerRater Nov 14, 2022

My experience with Stevenson Mazda has always been excellent, which is why I have owned 6 Mazdas, beginning with RX7, then Miatas, and now a 2016 Mazda 3 Sport.

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DealerRater Nov 10, 2022

Great service and friendly staff all around. Had some hiccups but everything was taken care of and I couldn’t be happier with my new vehicle.

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DealerRater Nov 10, 2022

Service and respect was greatly appreciated! My car buying experience was pleasant. My wife will be needing a new car soon and we will come back here first.

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DealerRater Nov 10, 2022

Went for oil change and regular service. Kept me informed with video of car and text when ready.

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DealerRater Nov 10, 2022

Very courteous And professional staff the work was completed in a timely manner. The check out was very smooth

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Cars Nov 10, 2022

offers services but not pushy - keeps in contact periodically to see where the buyer is, works hard to earn your business, dealt with one sales person, not the my mgr this and that. only showed me cars I could afford or qualified for. My preferred way to deal with sales.

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DealerRater Nov 9, 2022

I have been buying cars for 40 years and worked in the auto business for several years. This was the best overall experience I have had buying a car. The salesman, Bryce, did a great job helping me find the vehicle I was looking for. He was extremely knowledgeable, asked good questions, and made suggestions. He was not pushy but kept the process moving along at a good pace. Later in the process a sales manager, Brian, assisted in the process and provided excellent customer service. One surprise of note....the GM, Tracy, got involved in the sales process to assist ...

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DealerRater Nov 9, 2022

Friendly knowledge service workers. Offered transportation & gave accurate time estimate. Would recommend to friends & family

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DealerRater Nov 8, 2022

Fast, professional, efficient, and hospitable! I can’t say enough good things about this mazda team.

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DealerRater Nov 8, 2022

My go to for Mazda service for the last 2 years, always a pleasant experience.

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DealerRater Nov 8, 2022

I’m always comfortable leaving my vehicles with this dealership for service. The staff are polite and informative while explaining the itemized bill, however I feel the services are overpriced. No discounts offered to repeat customers.

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